1. Should I choose Unix or NT/Windows 2000?
2. What is the difference between SCSI and EIDE?
3. What is RAID5?
4. What is RAID1?
5. What software is included with NT/W2K servers?
6. How long does it take to get my server after ordering?
7. Can I add more IPs if needed?
8. What type of support can I expect on a dedicated server?
9. Can anyone run a dedicated server?
10. How do I set-up accounts/features on my server?
11. What's name-based hosting?
12. Will I have root control (switch/super user access)?
13. Will there be a statistics program installed on my server?
14. Does Dyntex provide DNS service to my box?
15. What tape backup solutions do you offer?
16. You advertise your servers as "Managed." What does this mean?
17. Can I upgrade my server?
18. Do I have to sign a long term contract?
19. What if my server hardware fails?

1. Should I choose Unix or NT/Windows 2000?

Unix is a very versatile and stable platform that serves a number of Internet functions well. It is great for email, live or canned streaming of audio and video, web page servicing and as a test-bed or scripts, programs or security measures. Unix is the cost leader as its cheaper to operate and maintain. Over 80 % of the world's web servers are unix-based Unix is very versatile in the fact that there are thousands of free applications available on the Internet.
NT/Windows 2000 GUI makes it the most user-friendly as it provides a familiar feel and operation like that of your desktop office machine. It integrates well with other Microsoft applications and there are tons of commercial applications available for this platform such as MS SQL, Exchange, Access and Microsoft Office. NT/W2K is less stable that Unix and cost more to license and operate. With our ServerMonster administrator controls on the Unix side, Dyntex's Unix-based servers are as easy to use as a NT/W2K box.

2. What is the difference between SCSI and EIDE?
The primary difference is that SCSI (Small Computer System Interface) has a processor built into the drive which allows for faster read / writes. The EIDE (Enhanced IDE) drives rely on the CPU. SCSI is a good option if you are planning to run a database. EIDE is suitable for standard web serving.

3. What is RAID5?
RAID Level 5 distributes the parity among the drives. This can speed small writes in multiprocessing systems, since the parity disk does not become a bottleneck. Because parity data must be skipped on each drive during reads, however, the performance for reads tends to be considerably lower. RAID Level 5 is n-1 meaning you lose the disk space of one drive in order to stripe data across the drives. A minimum of three drives is required for RAID5.

4. What is RAID1?
Raid Level 1 means that one drive mirrors the other. In the event that one of your drives fails, the other will immediately continue to serve data. An additional feature with Raid is that, if one drive is overtaxed, the overflow requests will be handled by the second drive. RAID1 requires two drives, but you will lose the disk space of one of the drives.

5. What software is included with NT/W2K servers?
NT servers come with NT Server 4.0, IIS 4.0, and PCAnywhere 9.0 installed or Windows 2000, IIS5.0 and PCAnywhere 9.0 depending on which OS you choose. You will have full control of your server. Although you may install any software you like on your server without restriction, we only support software that we have tested to our satisfaction. If you need assistance with software installation we will provide this service at $100.00/hour with a 1 hour minimum billing period. To see a complete list of NT pre-installed software visit.
To see a complete list of Windows 2000 pre-installed software visit.

6. How long does it take to get my server after ordering?
Generally 3-5 days. All our systems are custom built by our NOC engineers and are pre-tested for 24 hours before releasing the machine to you.

7. Can I add more IPs if needed?
Yes see our pricing schedule below:

8. What type of support can I expect on a dedicated server?
We monitor the machines 24/7 to make sure your machine stays up and running. Any system operation questions may be directed to support. Individual domain support for your customers such as CGI problems and other things that may arise will be your responsibility. You also get unlimited toll free technical support in our dedicated server call center. We have a dedicated server coordinator to help you with upgrades, sales and customer service questions during normal business hours. Our technical support center is open 24x7x365 for your dedicated server support needs

9. Can anyone run a dedicated server?
Yes. We have developed proprietary systems and programs that we install on every dedicated machine - ServerMonster. With this system anyone with little to no knowledge can run a dedicated server. ServerMonster is completely menu-driven and allows you to setup domains, administer the mail and multimedia server and do everything imaginable to the server, a user or a domain. If you are using your server as a multi-hosting server (i.e. using it to offer virtual domain hosting to multiple clients) Dyntex for no additional fee will assign you a personal 800 number to have your clients call into to receive direct, anonymous technical support for our support engineers.

10. How do I set-up accounts/features on my server?
We have designed a powerful easy-to-use ServerMonster administration system to help you set-up accounts, features and users in minutes, without the need to learn the complexities of UNIX based configuration files.

With your administration system you can:

• Add/delete domains
  
• Add/delete users
  
• Park domains
  
• Install FrontPage Extensions
  
• Activate Wusage
  
• Set-up MySQL databases
  
• Set-up mSQL databases
  
• Update name servers
  
• Allocate disk space limits
  
• Add Majordomo lists
  
• Add/remove users and POP accounts
  
• Add Real Audio/Video
  
• Add/remove FTP only access
  

• Guestbook
  
• Simple search
  
• Click and go query box
  
• Random text script
  
• WWW board
  
• Free for all links page
  
• Formmail.cgi
  
• Cgiemail
  
• Graphic counters
  
• Setup PHP
  
• Install shopping carts
  
• Click and go script
  
• Add Referrer logs
  
• Delete a user.
  
• Wipe out a domain.
  
• Modify user's name.
  
• Batch remove domains.
  
• Disable login access.
  
• Disable email access.
  
• Completely disable a domain.
  
• Enable login access.
  
• Enable email access.
  
• Completely enable a domain.
  
• Install a SSL certificate.
  
• Restart the RealAudio and Video server.
  
• Install the following free, pre-configured scripts
  
  • 1. All standard scripts
    
  • 2. Guestbook
    
  • 3. Wusage
    
  • 4. Simple Search
    
  • 5. Click and Go query box
    
  • 6. Random text script
    
  • 7. WWW Board
    
  • 8. Free For All Links page
    
  • 9. Whois Query
    
  • 10. Formmail.cgi
    
  • 11. Cgiemail
    
  • 12. Miva
    
  • 13. ShopMonster
    
  • 14. Banner Rotation
    
  • 15. Resellers Scripts
    
  • 16. User Database
    
  • 17. MonsterControls
    
  • 18. Password protected web page
    
  • 19. Boutique shopping cart
    
  • 20. Graphic Counter
    
  • 21. Chat
    
  • 22. Miva Order
    
  • 23. Sitepop
    
  • 24. Let's Take an Order
    
  • 25. Miva Merchant 2.13
    
  • 26. PHP 3
    
  • 27. Miva Merchant 2.22
    
  • 28. Auction
    
  • 29. Mail.cgi
    
  • 30. SiteInfo
    
  • 31. VBPro Guestbook
    
  • 32. Monsterbook
    
  • 33. Raw Access Logs
    
  • 34. BWI (Banner Wheel Industrial)
    

11. What's name-based hosting?
Name Based hosting allows you to serve multiple virtual domains from a single IP address. Name based hosting does not affect the performance or appearance of the domains hosted.
The advantage of using Name Based hosting is that it is much easier to administer a single IP address. It also means that number of sites you host is not limited by the number of IPs you have available.

12. Will I have root control (switch/super user access)?
Yes, you will have complete "root" access on your server. You may install any software you like on your server without restriction and can resell services at any rate you like.

13. Will there be a statistics program installed on my server?
We provide Wusage 7.0 for all domains on your server, this will provide each domain with statistics and visitor usage information. You will also be provided with total traffic statistics broken down by domain.

14. Does Dyntex provide DNS service?
Yes. We provide complete seamless entry into our DNS. This is done automatically each time you use ServerMonster to add a domain to your server.

15. What tape backup solutions do you offer?
Dyntex offers free daily backups of your server. As an additional service we can install tape drives in your machine directly for you to operates as you see fit. The advantage to having your own tape drive is that restore requests you can do yourself and will not have to pay us $50 per request. For additional fee you can also setup live mirroring of your drive. If you order this service we will install our BackupMonster software and an additional hard disk.

16. You advertise your dedicated servers as "Managed." What does this mean?
Our Managed Services include:

• Software Installation and Configuration: Client must provide configuration instructions.
• Extended Server Support: Troubleshoot problems for individual domains as well as fixing/correcting errors within the stipulated monthly support time.

• 2 hrs per month @$150
  
• 5 hrs per month @$300
  

• Free parts, labor and installation
  
• Ethernet Adapters / Network Cards
  
• Case / System Enclosure
  
• Video Card
  
• Sound Card
  
• Floppy Drive
  
• IDE / SCSI Hard Disk Drives
  
• Surge Protector
  
• CPU
  
• RAM Modules
  
• Motherboard
  
• Device Controllers / Adapters (floppy / hard disk controllers)
  
• CD ROM Drive
  
• UPS Device
  
• Any Cable (Network / Power etc.)
  
• 300W Power Supply
  
• CPU Fans / Cooling Device